Sunchain provides a clear and transparent after-sales service mechanism. For Transit Damage: If packaging or product damage occurs during ocean freight, customers can take photos to document it upon receipt and notify Sunchain. We will assist in verifying the cause and provide solutions, such as product replacement, spare parts, or reasonable compensation. For Product Warranty: Sunchain guarantees that products will be free from material and manufacturing defects for 12 months from the date of shipment, provided they are used normally (with recommended cleaning and re-lubrication every six months). Within the warranty period, we offer repair, replacement, or a refund based on the actual situation to minimize your procurement risks.

You do not need to follow up on orders via frequent phone calls. We can provide real-time work order progress, production status (Normal / Paused / Abnormal), and estimated completion time through our system. If necessary, we can also establish a regular automated reporting mechanism, allowing you to track order status in a much more intuitive manner.